We’re now one week into the Beaufort migration. If you’re experiencing issues accessing your email, Teams or device, you’re not alone, use the guidance below to get back online quickly.
Your email address has changed to @beaufort.group, but your password remains the same. The resources on this page will guide you through setting up your new account and resolving common issues.
Select the guide relevant to your device below and follow the step-by-step instructions.
• Updated guidance for Android MFA setup
• Additional IT floorwalkers now available in Ellesmere Port, Glasgow and Sydney
• Guidance added for fixing SharePoint links
Here are the most common issues reported since migration:
• SharePoint links not working (still pointing to Survitec)
• MFA setup issues on Android devices
• Devices still showing Survitec branding
• Difficulty contacting IT support
Use this guide if you are setting up or troubleshooting your Windows laptop or computer following the migration.
It covers:
• Logging in with your new Beaufort account
• Device restart and migration process
• Setting up Outlook, OneDrive and Teams
Use this guide if you are accessing email or Teams on a mobile device.
It will help you:
• Remove your old Survitec account
• Add your new Beaufort email account
• Set up Outlook and Teams on your device
If you’re unable to resolve your issue using the guides above, you can:
• Speak to an IT floorwalker if you are on site
• Contact the Beaufort IT Helpdesk by emailing IThelp@beaufort.group
• Use a personal email if you are unable to access your work account
Please include your full name and a contact telephone number so the team can respond quickly.
